Video della conf. 

A product is actually a service. Although the designer, manufacturer, distributer, and seller may think it is a product, to the buyer, it offers a valuable service.

So, let me entertain you with a list I compiled of my favorite ‘User Experience myths’. Then perhaps you, like many UX folks, will have some myths of your own to share …

Some of the findings from Nielsen Norman Group's recent usability studies using eye tracking technology.

Timing is everything. Take Flickr for example, a photo sharing service that successfully emerged in 2004 not just because of good design, technology, and leadership, but because of the coincidental mass adoption of camera phones and affordable high-quality digital cameras. A good idea becomes a great idea if its time has come.

So as we start off in a gloomy looking 2009, I’ll put on my hunch-hat and share my nine ideas of experiences who’s time has come:

Questo sito racchiude almeno 4 chicche interessanti che ruotano tutte intorno alla metafora dell'umore (mi sento bene, sono triste, etc):

Creating exceptional experiences online, and developing efficient interactive marketing, is much about storytelling.

Questo articolo spiega come funziona e che cos'è il Social Network Distribuito.
Lo scopo ultimo è di permettere agli utenti di poter trasferire la propria identità digitale da un Social Network a un altro senza dover ricostruire il proprio profilo ogni volta.
L'interoperabilità dei dati personali avrebbe l'effetto di migliorare la user experience attraverso le applicazioni web.